FAQs

How to measure a floor?

When measuring a floor you need to make it as simplified as possible.

  1. Square off all areas into rectangles.
  2. Measure main area first, length x width then write it down.
  3. If there are alcoves, usually sides of chimney breast, measure separately.
  4. If you have a curved bay window, measure length x width divided by 2.
  5. When measuring a hall break it up into different areas if an odd shape.
  6. Use the pack calculator on the homepage to find out how many packs you need, it includes 5% wastage for the offcuts.

Can i order by phone?

Yes we are able to take orders by phone, it is 100 % secure, but to keep our costs as low as possible orders are preferably placed through the website, if you have a question which is not covered in the FAQ then please phone.

Is it safe to place an order?

The website is 100% secure, All transactions are subject to real time cardholder authentication with the card issuing bank, using 3D Secure technology provided by Verified by Visa and MasterCard SecureCode. This password protected identity check prevents your credit or debit card details from fraud. When you place an order and go to the checkout, you will be prompted to enter your contact details, address and phone number, you will then have a choice to choose which payment gateway you want to use,then you leave wood flooring supplies website and taken to a secure payment gateway, where you enter your credit card details and pay.

Can i buy individual planks?

Only full packs can be ordered, so if you work out the area and need 12.1 packs then order 13, best to have extra than re- ordering 1 more pack and having to pay for delivery on top.

Where can i install laminate flooring?

Laminate flooring is an extremely versatile flooring product. It can be installed in virtually any room of your home, over wood or concrete. There are certain locations that are not recommended for laminate flooring. Because laminate flooring is a wood flooring product it is not recommended that laminates be installed in areas that are frequently exposed to water, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause the core of your laminate flooring to warp or swell. In some instances, with special installation procedures, it is possible to install laminate floors in bathrooms where water will not stand on the floor for any length of time, also ensure that all spills are mopped up and dried quickly.

What do i need to do before installing laminate floor?

  • Ensure that your subfloor is flat, dry, and smooth.
  • Always use underlay under your laminate floor.
  • Laminate flooring can be installed over concrete, wood flooring, vinyl tile, linoleum, tile, or virtually any other hard, flat surface, we find it best to .
  • If getting a tradesman to lay the floor, make sure you order the floor a week earlier, so any delivery problems can be rectified in time.
  • Read the installation instructions carefully.
  • Allow your flooring to acclimatize to the room where it will be installed for as long as possible (minimum time 48 hours)
  • Inspect each flooring panel carefully for defects or damage before installing it.

What is the best direction to install my new flooring?

There are two things to consider when deciding which is the best direction to start laying,

Firstly see where the main light is coming into the room then run parallel with it, and secondly which is the longest length of the room, this is especially important in a hallway, never lay in the direction of the shortest width.

Do I get lots of wastage when laying a laminate floor?

In a typical box shaped room 5% waste is plenty, but if you are fitting it in a hall or bathroom or kitchen 8 – 10% should be ok, remember order extra if not experienced in fitting.

Is it necessary to leave a 10mm gap around the edges of the laminate floor?

Yes you do need to leave a 10mm gap around the floor and any obstacles ie fire surround, the laminate expands and contracts like normal wood does, so if there is no gaps left over time it will creak or lift in places as it expands, plus the warranty is void if you don’t .

What is a floating floor?

A floating floor is when laminate flooring is laid on top of underlay, and is not attached to the floor in any way, this enables it to expand and contract.

Why do I have to use a moisture barrier on top of concrete?

The reason for using a moisture barrier is to stop water moisture getting into the laminate, this would result in the laminate swelling on the edges.

What happens if I damage the laminate flooring?

If you chip your laminate you can repair it with a Quick step repair kit, if there is water damage the planks must be replaced.

Can I make the laminate flooring more shiny?

No, you must not put any waxes or polishes on laminate.

Can laminate flooring be installed on steps?

Yes quick step laminate flooring can be installed on steps, even the stair nose profile comes in exactly the same colour of the laminate, so looks like a seamless run going up the stairs, if you live in an flat this is a very practical alternative to carpet.

Advice

Excessive amounts of water and wood don't mix. Wood is a natural material that swells when it absorbs water and shrinks when it dries out. And even though some finishes are resistant to water, there are seams where boards are put together. Wipe up liquid spills before they soak down into these seams and your floor will remain unmarked, smooth, and level. Only use cleaners made by the manufacturer of your wood or laminate floor. Never damp mop a hardwood floor.

Avoid furniture glides and spike heels. Those round-headed domes on the bottom of furniture legs make heavy furniture easy to slide around. But glides can tear up any floor while sliding, or dent the floor permanently under a stationary leg. All the furniture's weight is concentrated on a tiny point, sometimes as much as 500 pounds on a 1/16-inch circle. Narrow ball rollers and spike heels are just as bad.

They strike a wood floor with more force per square inch than an elephant's foot. Spread the weight. Use wide, flat, smooth plastic caps or rollers instead. You won't dent or gouge your floor if you use the proper leg rests. Put a piece of carpet or fabric under furniture to move it. Grit is one of the biggest dangers to your floor. Tracked-in dirt is like sandpaper on a hardwood or laminate floor. Use a walk-off mat or rug at every outdoor entrance to catch the grit. Be sure to vacuum or shake it out regularly.

Prevention/Protection

  1. Mats (heavy bristle) at all entrances help keep dirt and moisture from being tracked in.
  2. Area/throw rugs are recommended in high traffic and spill prone areas (i.e. under sink in kitchen). Rugs should be slip-resistant with a backing that will not discolor the floor. (Rubber, foam backed or plastic are not recommended.)
  3. Proper floor protectors under furniture will help reduce the risk of indentation by distributing weight. For furniture that will be moved often, protectors made of carpet or felt are recommended to help prevent scrapes and scratches.
  4. Stiletto or spike heel shoes, especially those in poor repair, will cause denting and damage to your floor. Loads in excess of 2,000 pounds per square inch can be produced by such footwear even when worn by a slight person. Manufacturer will not accept claims for damage from such exposure.

Day-To-Day Care

  1. Vacuum regularly (low height setting without beater bar). This is the best way to remove dust and dirt before it gets walked into the surface of the wood. Sweep and/or dust mop (as necessary).
  2. Wipe up spills promptly. Slightly damp (not dripping) cloth is acceptable.
  3. cleaners only. For other floor care information, refer to your manufacturers' floor care guide. The type of finish on your new floor will dictate the type of floor care and products required.

For Hardwood floors:

Hardwood products are available to restore the finish to its original beauty and to smooth out years of wear. Use the restoration product designed for your particular floor. Touch up kits are available for most hardwood floors to repair minor blemishes occurring over the life of the floor.

For Laminates:

Do not use polishes or waxes on your Laminate Flooring. Never clean with abrasive cleaners, scouring powder, or steel wool

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01524 870 037
Wood Flooring Supplies Ltd
27 Burlington Ave, Morecambe,
LA4 5XN, Lancashire, UK
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